如两种文本存在歧义，以英文版本为准。 If there is any discrepancy, the English version prevails.
流光（XFMC）退款政策
生效日期：2026 年 9 月 28 日
适用商品：XFMC 桌面客户端（界面品牌字样「流光」）的授权码，通过 https://xfmc.net/ 销售
销售方 / Merchant of Record：Creem（creem.io）
1. 概述
本退款政策说明在什么情况下可以退款、如何申请、多久到账，以及退款后你的授权会发生什么变化。XFMC 授权码是纯数字商品，购买后通过后台管理与邮箱自动交付，无需退货，也没有实物发运或收货地址。本政策与《服务条款》共同适用；两者不一致时，就退款事项以本政策为准。
一句话总结：未激活的授权码在购买后 14 天内可无条件全额退款；已激活但出现我们无法在合理时间内解决的技术问题，也可在 14 天内退款。退款成功后，该授权码立即失效并解绑设备。
2. 退款窗口与条件
自订单支付成功之日起 14 个自然日内，符合下列任一情形的，可申请退款：
| 情形 | 是否可以退款 | 说明 |
|---|
| 授权码未激活，且在 14 天内 | 可以，无条件全额退款 | 你尚未在任何设备上完成激活。无需说明理由，我们将全额退回你实付的金额。 |
| 授权码已激活，存在无法在合理时间内解决的技术问题 | 可以，14 天内可退 | 你已按操作手册与我们的支持指引配合排查，但软件仍无法在你的符合要求的 Windows 设备上正常使用，且我们无法在合理时间内修复或提供可行替代方案。 |
| 重复购买 / 误购（同一账号多买了同一档） | 可以 | 请在 14 天内联系我们，我们将为未激活的多余授权码全额退款；已激活的按上一行处理。 |
| 超过 14 天 | 一般不可以 | 超出退款窗口后，除法律另有强制规定或我们另行同意外，不再受理退款。 |
| 已激活且软件可正常使用（改变主意） | 一般不可以 | 数字商品一经激活即视为已开始使用并已交付，超出第 2 行所述技术问题范围的主观不满意不构成退款理由。 |
| 因违反《服务条款》被终止（转售、共享授权码、绕过授权校验等） | 不可以 | 此类账号与授权码会被终止且不予退款。 |
| 由 TikTok、网络、OBS 或你自身设备/账号限制导致的问题 | 不可以 | 这些属于第三方平台或你的环境，不在本软件的可控范围内；我们仍会尽力协助排查。 |
3. 如何申请退款
你可以通过以下任一渠道提交退款申请：
- 邮件：发送到 support@xfmc.net，标题建议写「退款申请 / Refund request」。
- Creem 后台：付款确认邮件中的 Creem 收据页面提供联系与退款入口，你也可以直接通过 Creem 提交申请。
为加快处理，请尽量提供：
- 订单号（Creem 收据或后台管理「订单与授权」中可见）；
- 下单时使用的邮箱地址；
- 授权码（如已收到，可只提供前缀或后四位）；
- 简要说明（未激活，或已激活时描述遇到的技术问题与已尝试的排查步骤）。
我们可能请你补充必要信息以核对订单归属。为保护账号安全，我们不会向无法验证订单归属的第三方退款。
4. 处理时限与退款方式
- 我们通常在收到完整申请后 2 个工作日内给出审核结论。
- 审核通过后，退款将原路退回你的原支付方式，一般 5–10 个工作日到账；具体时间取决于发卡行或支付渠道。
- 退款由 Creem 作为法定卖家执行，币种与金额以 Creem 的处理结果为准。若你的订单以非人民币货币结算，因汇率波动产生的差额不予补退。
- 已缴纳的税费由 Creem 按当地规定一并处理，你无需另行申请。
5. 退款后授权立即失效
退款或拒付（chargeback）生效后，对应授权码会立即失效，并自动从所有设备解绑。客户端在下次联网校验时会退出授权，相关场次数据仍保留在你本机，但你需要重新购买授权码才能继续使用。
如果你在退款后仍希望继续使用，可以重新下单购买，届时会签发新的授权码。
6. 拒付（chargeback）与滥用
如果你对某笔交易有疑问，请先联系我们；多数问题可以在退款窗口内直接解决，无需发起拒付。对已交付且已激活的授权码无正当理由发起拒付，可能导致：
- 该授权码立即失效并解绑设备；
- 关联账号被暂停，且我们可能拒绝其后续购买；
- 我们依法向支付机构与发卡行提交交付与使用记录以抗辩该拒付。
若同一账号反复购买后申请退款或发起拒付，我们可要求其先使用互动体验页（demo.html）评估软件，再决定是否购买。
7. 先体验，再购买
为避免不必要的退款，我们建议你先在 互动体验页了解界面与玩法，在 软件下载页查看运行要求（Windows 桌面客户端、OBS 浏览器源），并阅读操作手册确认功能是否满足你的直播场景。购买前如有疑问，欢迎先邮件咨询 support@xfmc.net。
8. 价格与交付
当前授权码按天计价：30 天 ¥768、90 天 ¥1618、180 天 ¥2648、365 天 ¥3758（人民币基准价，其他货币按结账时的参考汇率换算）。下单成功后授权码通常在 1 分钟内自动写入你的后台管理并发送到你下单的邮箱；若 24 小时内仍未收到，请邮件联系我们人工补发。
9. 政策变更
我们可能更新本政策并在本页公布新的生效日期。退款申请适用下单时生效的政策版本，因此本政策的后续变更不会影响你已完成的订单所享有的退款权利。
10. 联系我们
XFMC ("Liuguang") Refund Policy
Effective date: September 28, 2026
Applies to: licence codes for the XFMC desktop client (shown in the interface as "流光 / Liuguang"), sold through https://xfmc.net/
Seller / Merchant of Record: Creem (creem.io)
1. Overview
This Refund Policy explains when you can get a refund, how to request one, how long it takes, and what happens to your licence afterwards. An XFMC licence code is a purely digital product, delivered automatically to your account centre and your email after purchase, so there is nothing to return, and there is no physical shipping or delivery address. This policy applies together with our Terms of Service; where the two differ on refund matters, this policy prevails.
In one sentence: an unactivated licence code can be refunded in full, no questions asked, within 14 days of purchase; an activated licence can also be refunded within 14 days if a technical problem occurs that we cannot resolve within a reasonable time. Once a refund is processed, that licence code is voided immediately and unbound from your device.
2. Refund window and conditions
Within 14 calendar days of the payment date, you may request a refund in any of the following situations:
| Situation | Refundable? | Details |
|---|
| Licence code not activated, within 14 days | Yes, full refund, no questions asked | You have not activated the licence on any device. No reason is required and we refund the full amount you paid. |
| Licence code activated, with a technical problem we cannot resolve in a reasonable time | Yes, within 14 days | You have followed the manual and our support guidance, but the software still does not work on your compatible Windows device, and we cannot fix it or offer a workable alternative within a reasonable time. |
| Duplicate or accidental purchase (extra licences of the same plan on one account) | Yes | Contact us within 14 days and we refund any unactivated extra licence in full; for activated ones, the row above applies. |
| More than 14 days after purchase | Generally no | Outside the refund window we do not accept refund requests, unless mandatory law provides otherwise or we agree in writing. |
| Activated and working (change of mind) | Generally no | A digital product is considered delivered and in use once activated. Dissatisfaction that falls outside the technical-problem case described above is not a ground for a refund. |
| Terminated for breaching the Terms of Service (reselling, sharing licence codes, bypassing licence checks, etc.) | No | Such accounts and licence codes are terminated without refund. |
| Issues caused by TikTok, your network, OBS, or your own device or account restrictions | No | These sit with third parties or your own environment rather than with our software, and are outside our control; we will still do our best to help you troubleshoot. |
3. How to request a refund
You can submit a refund request through either channel:
- Email: write to support@xfmc.net, ideally with the subject "Refund request / 退款申请".
- Creem portal: the Creem receipt page linked from your payment confirmation email provides contact and refund entry points; you may also submit the request directly through Creem.
To speed things up, please include:
- the order number (shown on the Creem receipt or under "Orders & licences" in the account centre);
- the email address used for the purchase;
- the licence code, or just its prefix or last four characters if you prefer;
- a short note (either "not activated", or a description of the technical problem and the troubleshooting you have already tried).
We may ask for details to verify order ownership. To protect account security, we do not refund to a third party when we cannot verify that the order belongs to the requester.
4. Processing time and method
- We normally reach a decision within 2 business days of receiving a complete request.
- Approved refunds are returned to the original payment method and usually arrive within 5–10 business days, depending on your card issuer or payment channel.
- Refunds are executed by Creem as the Merchant of Record; the currency and final amount follow Creem's processing. If your order was settled in a currency other than CNY, differences caused by exchange-rate movements are not reimbursed.
- Any taxes already collected are handled by Creem under local rules; you do not need to claim them separately.
5. The licence is voided immediately after a refund
Once a refund or chargeback takes effect, the corresponding licence code is voided immediately and automatically unbound from all devices. The client signs out of the licence at its next online check. Your session data stays on your own machine, but you will need to buy a new licence code to keep using the software.
If you later want to resume using the software after a refund, simply place a new order and a new licence code will be issued.
6. Chargebacks and abuse
If you have a question about a charge, please contact us first: most issues can be resolved directly inside the refund window without a chargeback. Filing a chargeback without justification for a licence that has been delivered and activated may result in:
- the licence code being voided immediately and unbound from your device;
- the linked account being suspended, and further purchases from it being declined;
- our submitting delivery and usage records to the payment provider and the issuing bank to contest the chargeback, as permitted by law.
If an account repeatedly buys and then requests refunds or files chargebacks, we may require it to evaluate the software first through the interactive demo page (demo.html) before purchasing.
7. Try before you buy
To avoid unnecessary refunds, we recommend that you first explore the interface and gameplay on the interactive demo page, check the system requirements on the downloads page (Windows desktop client, OBS browser source), and read the manual to confirm the features suit your live-show workflow. If anything is unclear before purchase, email us at support@xfmc.net.
8. Pricing and delivery
Licence codes are currently priced per day: 30 days ¥768, 90 days ¥1618, 180 days ¥2648 and 365 days ¥3758 (CNY reference prices; other currencies are converted at the reference rate shown at checkout). After a successful order, your licence code is normally written to your account centre and emailed to the address you used within 1 minute. If you have not received it within 24 hours, email us and we will resend it manually.
9. Changes to this policy
We may update this policy and publish a new effective date on this page. A refund request is governed by the version in force at the time of purchase, so later changes to this policy do not affect the refund rights attached to orders you have already placed.
10. Contact us